Managed Service Provider Services
Comprehensive IT Management.
Remote Monitoring & Management
In today’s digital landscape, securing and maintaining your IT infrastructure is critical to your business success. Ironside Security Solutions provides comprehensive Remote Monitoring & Management (RMM) services tailored to your unique needs, ensuring continuous visibility and control over your systems. With real-time monitoring and intelligent alerts, our team can identify and resolve issues proactively – often before they impact your operations. This approach minimizes or eliminates downtime, keeping your business running smoothly and securely at all times.
- Proactive maintenance and updates to optimize performance.
- Real-time insights and reporting for complete operational visibility.
- Reduced downtime and disruptions so you can focus on growth.
- Tailored management plans to align with your business goals.
Don't have time to always be monitoring your systems and resolve issues?
Technical issues shouldn’t slow down your business. At Ironside Security Solutions, we provide fast, reliable support to resolve your IT problems efficiently, so you can stay focused on what matters most – growing your business.
Contact us today to discover how we can keep your operations running smoothly.
Learn More!Scheduled Maintenance
Scheduled updates and maintenance on managed hardware provide a worry-free solution for businesses, ensuring that systems operate smoothly and securely without interrupting daily operations. Our approach emphasizes non-intrusive updates, allowing for seamless integration of enhancements and security patches during off-peak hours. This proactive strategy minimizes downtime and maximizes productivity, allowing your team to focus on core activities while we handle the technical intricacies. With our comprehensive management, you can rest assured that your hardware is consistently up to date, protecting your organization from potential vulnerabilities without any disturbances to your workflow.
End-Point Protection
End-point security, also known as end-point protection, is a cybersecurity strategy focused on securing end-points against malicious threats.
What is an end-point? Simply put, an end-point is any device that connects to the main business network from outside the secure firewall.
- Mobile Phones
- Laptops
- Tablets
- Printers
- Switches
Why is end-point protection important? A common way into a secured network is through an unsecured medium. If a mobile device is infected and connects to the company network, the network can then be infected as well. Ensuring end-points are protected ensures the network is also protected.
Common End-Point Security Solutions
- Endpoint Protection Platform (EPP): An integrated security solution that combines various security features like antivirus, firewall, and device control.
- Endpoint Detection and Response (EDR): Focuses on monitoring and analyzing endpoint activity to detect and respond to threats in real-time.
- Extended Detection and Response (XDR): Expands on EDR by integrating data from multiple sources (endpoints, network, cloud) to provide a broader view of threats.
Onsite Visits
When remote monitoring isn’t enough, Ironside Security Solutions has you covered with prompt and reliable onsite support. While many issues can be resolved efficiently through our Advanced Ticketing System, some situations require immediate, in-person attention to keep your business secure and running smoothly. This premium service is provided at no extra cost to our partners – ensuring you always have the comprehensive protection and peace of mind you deserve.
Webroot Security Awareness Training
Cybersecurity isn’t just about having the right tools – it’s about empowering your team to use them effectively. Webroot Security Awareness Training is designed to turn your employees into your strongest line of defense against cyber threats. Through engaging, easy-to-understand modules and interactive seminars, your staff will learn how to identify phishing attacks, avoid malicious websites, and implement best practices to protect your business from human error – the leading cause of security breaches.
By partnering with Ironside Security Solutions, you can:
- Reduce risk and downtime by minimizing preventable security incidents.
- Meet compliance requirements with detailed tracking and reporting.
- Foster a culture of security across your entire organization.
Advanced Ticketing System
Our advanced ticketing system enhances customer support by integrating email functionalities and a user-friendly customer portal, ensuring swift and efficient response times. This system allows users to submit requests effortlessly through their preferred channel, whether it is via email or an online platform, which streamlines the ticket generation process. Automated acknowledgments inform customers that their inquiries are received, while intelligent routing directs tickets to our technicians. This approach not only reduces wait times but also improves the accuracy of responses, fostering a more satisfactory experience for users while enabling support personnel to manage their workloads effectively.
Streamlined Ticketing for Faster Resolutions
- Seamless Request Submission: Users can create tickets easily via email or the customer portal.
- Optimized Technician Workflows: Effective management of incoming tickets prevents bottlenecks.
- Centralized Support Management: Track, prioritize, and resolve issues from one integrated system.
IT Project Planning and Consulting
IT infrastructure is as complex as it is delicate. Planning an IT architecture that is both secure and accessible while easily manageable is a time consuming process. Ironside Security Solutions is able to help plan an IT infrastructure that is flexible to your company's requirements. Our techs will sit down with you either in person or if desired virtually, coming up with a plan that works for your business. Whether you have your own in-house IT specialist, or if you're looking to branch out into a Co-Managed IT ecosystem, we can tailor your security solutions to benefit you!
Are You Prepared?
Ironside Security Solutions can help design your IT and security action plan!
Schedule a free consultation today!